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I can't make calls

Follow the instructions in this order:

Restart your mobile phone

Test the SIM card with another mobile device

If the issue is gone, then is most probably came from your mobile phone.

Call the concerning number with another phone

If the problem occurs only with one number, the problem most probably comes from the called number and must therefore contact its own operator.

Check network quality

As you move around, check how many network bars are shown on your mobile phone. If there are only one or two bars, it means that the quality of the network is poor.
In some locations the network quality may be poor or you may not have any network connection which, may prevent you from making or receiving calls. Move around or go outside (if you are in a building) to see if this improves your connection.

Please note

After every change make sure to verify if the problem is still present.

My mobile phone can't connect to the Internet

Usually, your mobile phone automatically retrieves Internet configuration settings from your SIM card. If the data does not work, check the following:

  • Is mobile data enabled?
  • Is roaming enabled?
  • Are the APN settings configured correctly?
  • Have you tested your SIM card with another mobile phone?
  • Do you have any reception?

Data/MMS configuration

It is also possible to configure the internet access manually. If you want to manually configure your smartphone, select the appropriate settings for your operating system and follow the instructions.

Select setup:

Configuration data
Nom:
LOL Internet
APN:
orange.lu
Proxy Server:
undefined
Port:
8080
Username:
undefined
Password:
undefined
Server:
undefined
MMSC:
undefined
MMS Proxy:
undefined
MMS Port:
undefined
MCC:
270
MNC:
99
Authentication type:
PAP or CHAP
Type APN:
default, supl
MMS Configuration
Name:
LOL MMS
APN:
orange.lu
Proxy server:
undefined
Port:
8080
Username:
undefined
Password:
undefined
Server:
undefined
MMSC:
http://mms.orange.lu
Proxy-MMS:
212.88.139.44
Port MMS:
8080
MCC:
270
MNC:
99
Authentication type:
PAP or CHAP
APN Type:
mms
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