About Luxembourg Online

Discover our story.
For 25 years, customer satisfaction has been a top priority - it is in fact one of our core values.

27 years

Luxembourg Online was founded in 1995 and is one of Luxembourg‘s main telecommunication operators. Providing Internet access, landline, mobile telephones, television (IPTV), network development and computer software engineering, Luxembourg Online has been present as an expert in the telecom field for over 25 years.

Luxembourg Online is a 100% privately-owned company, with more than 100 employees over 3 premises.

To this day, over 30 000 private and corporate customers entrust their communication requirements to Luxembourg Online.

A main player

Since its creation, Luxembourg Online‘s objective has been to provide its clients with the best performing internet connection possible.

In order to achieve this, the company has invested heavily in the national internet network, predominantly in fiber optics. Thus, Luxembourg Online manages its own network in the Grand-Duchy, covering the entirety of the country.

View the map of our network

Our values

Luxembourg Online is firmly rooted within the luxembourgish market. Having been founded over 25 years ago, Luxembourg Online is the second oldest telecoms operator in the Grand-Duchy.

The development and respect of company-specific values is an essential element in its sustainability.

Customer satisfaction

Thanks to our loyal customers, Luxembourg Online has been growing over the last 25 years and therefore we aim to satisfy and value our customers. Our multilingual helpdesk, which is open 7 days a week, and our dedicated commercial department are trained in providing the management and support of our customer‘s issues.

Independence

Luxembourg Online provides and owns its internet architecture and technology within the Luxembourg network and is therefore at the forefront of independant development of its products and services.

Expertise

Luxembourg Online was one of the main innovators of the Internet technology in the Grand-Duchy. Its teams are therefore perfectly trained to meet the high-tech needs of the telecommunications market in Luxembourg.

Data management

With new technologies, data protection has become a main priority for us. Luxembourg Online will not use, transfer or use the personal data of its customers without first getting their explicit consent.

Our history

Launch of Recording feature

Launch of Home Office teleworking solution

Luxembourg Online celebrates its 25th birthday!

2020

Launch of the 7-day Replay feature

2019

Launch of LOLTV MOBILE app

2017

Launch of the online subscription

Launch of the LOLVISIO service

2016

Luxembourg Online celebrates its 20th birthday!

2015

Launch of unbundled optical fiber network.

2013

Launch of the LOLTV service, our IPTV solution

2011

Became a UMTS-license holder.

2008

Launch of the LOLMOBILE mobile service

2007

Launch of VoIP service.

2005

Launch of the preselect telephone contracts for cheaper calls

2004

Launch of broadband Internet access.

Launch of Internet access via cable TV

2003

Became a A-license holder.

Launch of Internet subscription plans as packages ('free free' Internet).

2001

Introduction of a nationwide free Internet access.

1999

Launch of the e-commerce platform

1997

Luxembourg Online was founded

1995