• Nos coordonees

  Vous retrouvez ces informations egalement sur internet.lu, rubrique Contact.




• Votre adresse.

  Cette adresse postale est votre adresse de facturation. Elle peut etre differente de l'adresse d'installation.



• Details de votre facture ici vous retrouvez :
  • TESTTTTTLe numero de facture,
  • Le descriptif et le montant de vos abonnements.
  • le detail de vos consommations.
  • Le montant total de la facture.
  Les consommations du mois precedent sont prises en compte pour la facture du mois en cours. La mention "divers correspond aux services premium (SMS, MMS et appels surtaxes)."



• Informations supplementaires

  Cette partie contient :
  • le mode de facturation
  • la date de prelevement (en cas de domiciliation),
  • et d'autres informations concernant le paiement.


• Il s'agit ici des differents comptes bancaires de Luxembourg Online sur lesquels vous pouvez effectuer vos virements.

Direct debit is a simple and secure payment method. The deduction is made automatically every month, avoiding billing fees (€2.50 per month) and eliminate any possibility of late payments. To set up a direct withdraw, select the next section in the dropdown menu.

If you want your bill to be directly withdrawn from your bank account, you must:

• print and fill out the direct debit authorisation,
• send it through our online form,by postal mail, or bring it to our shop.

As soon as your direct debit is active, withdrawals are made at the end of the month (or on the 15th of the following month in case the first attempt has failed).

The date of withdrawal cannot be changed at the moment. However, in case you are experiencing any concerns, please contact us.

To pay your bill online, follow these steps:

• Click on 'Customer area', and select 'My account'.
• Log in with your username and password.
• Then select the link corresponding to your payment method.
• Follow the instructions provided by your bank. At the end of the process, you will receive a payment confirmation.

• You no longer have to pay shipping costs (2.50 euro per month).
• You can check your invoices anywhere, anytime in your inbox or your Customer area.
• You can file your bills more easily, by saving them directly to your computer, or even on your LOLCLoud !
• You will no longer receive a paper invoice: thus, you contribute to the protection of the environment. Go green!

To start receiving your invoices by mail, you must apply here.

To start receiving your invoice by e-mail, contact us.

Simply log in to your Customer area, select 'My account' and enter your login details in the corresponding fields.

• Click on Customer area,and then select 'My account'.
• Log in with your username and password.

If you feel that your invoice contains an error, we advise you to contact us through this online form..