Before anything, follow the instructions below. These will help you solve the problem in most cases.
- - Restart all your TV devices (TV, decoder, modem).
- - Check the condition of your devices and their power supply
- - The cables must be not be damaged
- - Check the batteris of your remote. Also check your plugs (try plugging in a lamp). Or try a different plug. Eliminate any power source issues (leads, extensions, multi purpose)
If the screen does not turn on, check the condition of the electrical outlet by plugging in an appliance (such as a lamp). Also try testing a different outlet. Also, eliminate any multi-plugs or extension cords which may be defective.
- - Check your Internet connection (using a tablet, or smart phone)
- - Verify that your internet connection is working (using a tablet, or smart phone)
Check if the problem is solved after each step. If the malfunctions persist, contact us