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What means "HiSpeed + Telephony subscription" ? |
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The new prices and special offers are only valid by subscribing to a LOL CABLE product together with a telephony service (Cable Phone). Existing users have to do a new telephony subscription to get the new prices. Only users who "ported" their number to Luxembourg Online, don't need to do this.
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Is everything included in the price of 26 €, the CABLETV service and the Internet access ? |
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Yes, LOL CABLE products each include the CABLETV service and the Internet access.
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Is the announced bandwidth guaranteed ? |
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The announced bandwidth (Down-/upload) of the LOL CABLE products is not guaranteed, but represents the maximum bandwidth. The real bandwidth depends among other things on the distance between the installation address and the teledistribution point as well as on the intern installation of the client (cables, equipment).
Test your speed here!
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What is CATV / CABLETV? |
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CATV is a technology allowing the transmission of high debits on the TV-cable. The service is only available there where the CABLETV network is bi-directional.
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What is "bi-directional" ? |
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A so called bi-directional (with 2 [bi-] ways, one down, one up) allows the downstream and the upstream by the TV-cable.
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What is HiSpeed ? |
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HiSpeed is a high speed Internet access (8 Mbps down / 256kbps up or 16 Mbps down / 384kbps up or 16 Mbps down / 512kbps up or 30 Mbps down / 1024kbps up) provided by LUXEMBOURG ONLINE.
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How does the installation work ? |
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The planning service of Eltrona and the Antenne Collective proceeds to the verification of your internal configuration and in case proposes you a modification to make your configuration compatible to the service. The installation (60 € incl. VAT) will take place the day settled with our customer service. The modem will be delivered and installed during the installation. The technician in charge will check on his laptop if everything works fine, he is not in charge of the configuration of your computer.
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What is Upload (Upstream) / Download (Downstream)? |
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Maximum downstream (i.e. from the net to the user) varies according to the product from 8 Mbps to 30 Mbps.
Maximum upstream (i.e.from the user to the net) varies according to the product from 256 kbps to 1024 kbps
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What's the meaning of all those units mbps, kbps, bps, byte, octets,... ? |
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The "bit" is the smallest information unit used by the computer, its value is 0 or 1.
1 octet = 1 byte = 8 bit
1 ko = 1 kilo-octet = 1024 octet
1 kbps = 1 kilo-bit per second = 1000 bit per second
1 ko/s = 1 kilo-octet per second = 8000 bit per second = 8 kbps
1 Mbps = 1 Mega-bit per second = 1000000 bit per second
Generally, Microsoft exploitation systems show the flow in ko/s during the download. A flow of 256 kbps corresponds to approximately 32 ko/s.
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Can I freely choose the modem ? |
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No, the modem necessary for the use of LOL CABLE is already preconfigured and has to be ordered at Luxembourg Online's or Eltrona's.
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Do I have to configure my computer ? |
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- If you connect your modem to your computer by ethernet cable, there's no need to configure. However your TCP/IP protocole has to be configured in automatic mode (DHCP, by default).
- If you connect it by USB cable, you have to install the drivers (delivered with the modem)
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How can I subscribe to CABLETV.INTERNET.LU ? |
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To subscribe to LOL CABLE, you only have to fill out the registration form !
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What is "Fair Use" ? |
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Using LOL CABLE brings with it a "Fair Use" policy. This policy doesn't define any download limits for the FLAT services, but allows Luxembourg Online to intervene in the case a user downloads substantially more than the average user. So you can download a certain amount of data as long as your usage over the months doesn't exceed substantially the average usage of the other users.
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What is a USB port ? |
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USB signifie Universal Serial BUS.
C'est un type de connecteur universel. L'USB permet de raccorder à la volée des périphériques à votre ordinateur, sans avoir à le réinitialiser ou le reconfigurer. Pour raccorder un périphérique USB, il suffit d'insérer son connecteur dans le port USB de votre ordinateur.
L'ordinateur détectera automatiquement le périphérique et configurera le logiciel nécessaire.
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Can I use LOL CABLE at a friends, at my second residence,... ? |
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No, your subscription only works at the physical address where the service is installed.
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If i'm already client of Luxembourg Online, is it possible to keep my old accounts (email,...) ? |
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Absolutely, you only have to use the username and password of the concerned accounts.
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What's happening if I'm moving houses |
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If you move to a zone where LOL CABLE is available, your subscription remains the same, If not, you have to cancel your subscription according to the terms and conditions or you may change to an ADSL.INTERNET.LU subscription.
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Is there a minimum duration? |
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Yes, 12 months.
In case of a special offer, the minimum duration is given (usually 24 months).
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What do I do if the service doesn't work anymore ? |
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After checking if all the cables are properly connected, you may check if you receive your TV-channels as usually. If that's not the case, the problem is probably on the teledistribution network. In that case, please contact either Eltrona S.A (49 94 66-22) or the Antenne Collective according to the network you use.
In case of other problems, you're welcome to contact the helpdesk of Luxembourg Online (45 25 64), who is going to analyze and try to resolve your problem. We also advise you to verify the documents we sent you as well as our online help section.
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